Frequently asked questions

How do I place an order?

Add pieces to your bag and continue to checkout.

How can I track my order?

Use the Order Tracking page with your order number and email.

What countries do you ship to?

Delivery destinations are confirmed at checkout.

How long does delivery take?

Timelines are shown once a shipping option is selected.

Can I cancel my order?

Cancellation terms are published on the returns page.

What is your return policy?

See the Returns and exchanges page for the full policy.

How are products sourced?

See the Authenticity page for sourcing and verification details.

Are duties and taxes included?

Duties and taxes depend on destination and are clarified at checkout.

How do I contact customer support?

Use the contact page to reach BRANDORA.